Job Code: E10001278 Job Length: 13 to 18 months
Location: Scottsdale, AZ Job Title: Customer Conference Center Coordinator
Required Skills:
Minimum of a High School diploma or equivalent is required. In addition, a minimum of 6 years of directly related experience is required. Excellent verbal communication, customer service and interpersonal skills. Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology. Knowledge of business and management principles involved in resource allocation, and coordination of people and resources. Knowledge of principles and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Ability to recommend solutions from a service oriented perspective. Knowledge of facilitation and conflict resolution techniques. Ability to effectively resolve complaints, negotiate/settle disputes, and resolve grievances and conflicts. Excellent computer skills and thorough understanding of network access and system settings. Ability to troubleshoot equipment failures. Working knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems. Thorough knowledge of POPI and Export Compliance requirements. Ability to provide guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
These skills are a PLUS:
Full Description:
Manages the calendar for the Scottsdale Customer Conference Center. Performs daily equipment checks on all electronics within the center including sound attenuation equipment, white noise and background music equipment; Telecommunications equipment, computer, video and audio, bridging networks and troubleshoots equipment malfunctions. Ensures all required equipment is available, and in working order. Oversees equipment maintenance, repair, and upgrade. Assists Facilities to identify salvage value of equipment that is replaced due to upgrade for reuse within the business. Ensures that client/customer owned equipment is compatible with Center equipment and reconfigures client/customer laptops, etc. as necessary. Demonstrates equipment use for clients/customers and provides orientation information as required. Creates reference manual for client/customer use in operation of Customer Center equipment as needed. Monitors meetings to answer equipment operation questions and to resolve technical issues. Prepare and review operational reports and schedules to ensure accuracy and efficiency. Tracks metrics on Center resource utilization to ensure optimization. Performs informal needs assessment for Customer Center based upon knowledge of new technologies, customer requests, and recurring technical issues. Identifies critical resource needs and prioritizes based upon expected return/benefit to business. Prepares informal cost/benefit summary and presents recommendations to Executive Leadership. Monitors supply inventory expenses and assures adequate level of supply inventory is maintained. Manages equipment maintenance, repair, and upgrade expenditures to budget. Maintains records of expense authorizations. Performs quarterly reconciliation of expenses to budget and assists Finance to identify appropriate charge back account numbers. Ensures Customer Center operating expenditures remain within budget. May authorize budgeted expenses related to Customer Center operation.
Minimum of a High School diploma or equivalent is required. In addition, a minimum of 6 years of directly related experience is required. Excellent verbal communication, customer service and interpersonal skills. Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology. Knowledge of business and management principles involved in resource allocation, and coordination of people and resources. Knowledge of principles and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Ability to recommend solutions from a service oriented perspective. Knowledge of facilitation and conflict resolution techniques. Ability to effectively resolve complaints, negotiate/settle disputes, and resolve grievances and conflicts. Excellent computer skills and thorough understanding of network access and system settings. Ability to troubleshoot equipment failures. Working knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems. Thorough knowledge of POPI and Export Compliance requirements. Ability to provide guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
Send Resume